Frequently Asked Questions
If your question is not answered here, feel free to contact us. We are happy to assist
Printing/Packaging/Delivery
We print and fulfill all our products on demand once you place an order. It takes 4–9 business days to create and deliver apparel products and 5–7 business days for non-apparel products. On rare occasions delivery may be delayed due to order capacity or inventory issues.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.
There are some products that we’ll ship separately due to packaging differences.
These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.
We may occasionally place your order on hold due to security concerns, address confirmation and similar. Essentially – whenever we need to verify something with you or require changes to the order.
Please Note that fulfillment times will be longer due Covid 19 by up to 21 days. We appreciate your patience and support at this time.
Returns
We strive for absolute perfection, but problems do come up. Please email dan@dzinesallday.com your problem in detail and upload relevant photos where possible
Be aware that we require a photo to be submitted with your problem report to begin a reshipment if problem is due to defect. It is always best to include photos with your initial problem report to avoid delays.
If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to us and we will contact you for a new address, and you will be charged for additional shipping costs
If the package was not returned to sender, then you would have to process a new order to replace the original.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.